FAQ's

Q) Do I have to pay for pre-orders up front ?
A) We do charge for all pre-orders up front with both Paypal and online secure payment options available.

Q) Can I cancel my pre-order ?
A) Yes you can cancel your pre-order at anytime with a full refund being credited to via your chosen payment method.

Q) Will my pre-order be filled ?
A) Yes once you have pre-ordered a product from Kapow Toys it will be filled unless it is cancelled by the manufacturer.

Q) How long does delivery take ?
A) We dispatch all orders within 24 hours of them being placed excluding Saturday and Sunday when postal collections are not available, your order should be with you within 24 - 48 hours via Royal Mail 1st Class Recorded delivery or Parcelforce 24.

Q) Where are you based ?
A) Kapow Toys is based in Dereham, Norfolk, UK.

Q) Do you have a physical shop
A) Our physical shop was closed in 2011 and we now operate from business units in Dereham.

Q) Can I pick my items up from your business premises ?
A) Yes local collection is always available as long as you notify us beforehand so a member of staff can be on hand to serve you.