FAQ's

Q) Do I have to pay for pre-orders up front ?
A) We do charge for all pre-orders up front with both Paypal and online secure payment options available.

Q) Can I cancel my pre-order ?
A) Yes you can cancel your pre-order at anytime with a full refund being credited to via your chosen payment method.

Q) Will my pre-order be filled ?
A) Yes once you have pre-ordered a product from Kapow Toys it will be filled unless it is cancelled by the manufacturer.

Q) How long does delivery take ?
A) We dispatch all orders within 24 hours of them being placed excluding Saturday and Sunday when postal collections are not available, during busy periods such as sales dispatch may take up to 48 hours unless you have selected priority delivery.

Q) Where are you based ?
A) Kapow Toys is based in Dereham, Norfolk, UK.

Q) Do you have a physical shop
A) Our physical shop was closed in 2011 and we now operate from business units in Dereham.

Q) Can I pick my items up from your business premises ?
A) Yes local collection is always available as long as you notify us beforehand so a member of staff can be on hand to serve you.