Terms, Conditions and Postage

Welcome to Kapow Toys. Our mission is to offer the UK and European collector the best prices on Transformers and action figures. We are contactable 7 days a week so don’t hesitate to get in touch with a question or even just to say ‘Hi!’ Thanks for taking the time to visit us and we hope you enjoy the store.

Shipping Rates

Mainland United Kingdom

  • Orders over £100.00 are shipped free of charge
  • Orders under £100.00 please select a rate from the table below:
  • Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
DPD Royal Mail Hermes
Next day Monday - Friday* £4.95
Next day Saturday* £7.95 £10.95
Two to four days Monday - Friday £2.95
Two days Monday - Saturday £3.45

* If ordered by 1pm the previous working day (Monday - Friday)

Non-Mainland United Kingdom, Highlands, Islands & Northern Ireland

Royal Mail
Two days Monday - Friday £3.45

* Postcodes beginning with these letters and numbers qualify as Non-Mainland, Highlands, Islands & Northern Ireland ( BT, AB36-38, AB55-56 Parts of Aberdeenshire, FK17-21, GY, HS Outer Hebrides, IM, IV, JE, KA27-28 Arran and Kintyre, KW, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, PO30-41 Isle of Weight, TR21-25 Scilly Isles, ZE Shetland).

Europe

  • All orders are charged at the relevant rate shown below
  • Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
DPD Royal Mail
Zone 1 (Belgium, Luxembourg, Netherlands) £9.25
Zone 2 (France & Germany) £9.75
Zone 3 (Austria, Denmark, Italy, Portugal, Republic of Ireland, Spain, Sweden) £12.95
Zone 4 (Czech Republic, Hungary, Poland, Slovakia, Slovenia) £12.95
Zone 5 (Bosnia, Bulgaria, Canary Islands, Croatia, Estonia, Finland, Greece, Lithuania, Norway, Romania, Russia, Serbia, Switzerland) £17*
* £17 Royal Mail rate is only applicable on parcels that weigh under 2kg and that do not exceed a total maximum dimension of 90cm. Items larger and/or heavier will need to be sent via a courier and an additional charge will be payable.

Rest of the World

  • Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
UPS
United States of America £24.95

*Outside of the UK Kapow Toys only ships to the countries shown on the Europe & Rest of the World tables*
We can deliver using British Forces Post Office (BFPO) but not to other countries armed services overseas.

Dispatch

Mainland UK Next Working Day

  • Orders with next day shipping will be dispatched on the day the order is placed if the order is placed by 1pm Monday-Friday.
  • Orders with next day shipping placed after 1pm will be dispatched the following day Monday - Friday.
  • Orders placed on Friday before 1pm with DPD as the chosen shipping method will be delivered the on Monday.
  • Orders placed on Friday before 1pm with Royal Mail Special Delivery Saturday Guarantee will be delivered on Saturday.
  • Orders placed on Friday after 1pm with DPD as the chosen shipping method will be delivered on Tuesday.

Mainland UK Royal Mail & Hermes 2 day Service

  • Orders will be dispatched within 1-2 working days (Monday - Friday).

Please note than in busy periods this timescale may be extended.

Europe

  • Orders will be dispatched within 1-2 working days (Monday - Friday).

Please note than in busy periods this timescale may be extended.

Re-delivery

If an item is returned to Kapow Toys because of non-delivery re-delivery will be charged at the original shipping rate paid. The amount due must be paid prior to re-delivery.

Multiple Shipments from Orders

Each shipment will be charged at the original shipping rate paid on the order.

Pre-orders

  • All non-deposit pre-orders are payable in full at the time of placing the order
  • All release dates are subject to changes and delays beyond the control of Kapow Toys
  • Multiple pre-orders contained on one order will result in the order being dispatched once all the items are in stock
  • Estimated release dates for pre-order items are shown in the product description
  • Cancellation of a pre-order may result in a 10% charge.
  • In the case of 1/6th scale figures a 10% charge will be applied

*PRE-ORDERS CANNOT BE ORDERED WITH IN STOCK ITEMS*
*PLEASE PLACE SEPARATE ORDERS FOR PRE-ORDER ITEMS IF THEY ARE DUE IN STOCK AT DIFFERENT TIMES*
*WE DO NOT STACK ORDERS*

Deposits

  • To place a deposit a PayPal account is required
  • The PayPal account used to pay the deposit must be the same account that the balance will be paid from
  • To place a deposit subscription to the Kapow Toys newsletter is required
  • Prior to placing a deposit the Terms & Conditions must be read, understood and agreed
  • Kapow Toys reserves the right to change the date of the balance payment
  • Checking of the Kapow Toys site for product updates is recommended

Returns Policy

How to Request a Return

If you wish to return an item, please contact us by telephone (01362 698077) within 7 days of receipt and provide the following information:

  • Your name
  • Order number
  • Product(s) name
  • Reason(s) for return
  • Photographs of the item if damage has occurred

Returning Item(s)

Items are to be returned together with a completed returns form (which will be provided via email) to:
RETURNS
Kapow Toys
Yaxham Road Industrial Estate
Dereham
Norfolk
NR20 3TG
United Kingdom

Please note that if a returns form is not included there will be a significant delay in processing the return.
All good(s) returned must be in the identical condition to which they were received.

Return Postage Costs

Kapow Toys will cover the postage costs of returned item(s) in the following circumstances:

  • The incorrect item(s) being sent by Kapow Toys

Kapow Toys will not cover the postage costs of returned items in the following circumstances:

  • The item(s) being damaged in transit
  • The item(s) not being in mint packaging where the buyer did not request mint packaging prior to purchase

Item(s) Damaged in Transit

If there are visible signs of damage, please notify the courier upon delivery and if a signature is required please sign for the item as damaged.
In the case of extreme damage Kapow Toys recommends that the recipient refuses the item and requests that it be returned to sender.

Circumstances Where Item(s) are not Eligible for a Refund

  • Item(s) that are damaged or broken during transformation or play
  • Quality Control issues related to collecting

Product Suitability/Disclaimer

All items are suitable for persons aged 5 and over unless otherwise specified within the product description.
Kapow Toys reserves the right to cancel all orders without notice.
Multiple orders of the same item will be cancelled unless prior arrangement is sort.


Contact Details

contact@kapowtoys.co.uk
Please allow 2 working days (Monday - Friday) for a response
01362 698077
9:00am - 4:00pm Tuesday - Friday

Kapow Toys, Yaxham Road Industrial Estate, Greens Rd, Dereham, Norfolk, NR20 3TG

We do not store credit card information nor do we share customers details with any 3rd parties.