Terms, Conditions and Postage

Welcome to Kapow Toys. Our mission is to offer the UK and European collector the best prices on Transformers and action figures. We are contactable 7 days a week so don’t hesitate to get in touch with a question or even just to say ‘Hi!’ Thanks for taking the time to visit us and we hope you enjoy the store.

Shipping

Delivery To UK Addresses

Our shipping rates are as follows:

  • Orders £100.01 – Free.
  • All standard domestic orders are sent using Royal Mail.
  • Larger/heavier items will be sent using Parcelforce 48 hour delivery service.
  • Please note that for some larger, heavier, valuable and multiple items a further postage charge, in addition to the charges stated above, may be payable.
  • Multiple shipments from the same order will incur a charge of £3.50 per shipment.
  • Re-delivery of items will be charged at £3.50 per attempt. The 24 hour service is not guaranteed, if you require guaranteed next day please use Special Delivery

Non UK Addresses

Our shipping rates are as follows:
WESTERN EUROPE

  • £12.95 Royal Mail
  • £14.95 UPS

(LARGER ITEMS MAY INCUR A HIGHER CHARGE OR AUTOMATICALLY DEFAULT TO UPS, FOR 24 HOUR DELIVERY PLEASE ORDER BEFORE 1pm. PLEASE CONTACT US WITH ANY QUERIES VIA contact@kapowtoys.co.uk)

Payment Outside European Union

WE ONLY ACCEPT PAYMENTS VIA PAYPAL FOR CUSTOMERS OUTSIDE OF THE EUROPEAN UNION. THE PAYPAL ADDRESS MUST BE 'CONFIRMED' AND MATCH BOTH THE BILLING AND SHIPPING ADDRESS STATED .

Multiple shipments from the same order will incur an additional charge. Re-delivery of an order will be charged at the postage rate paid on the initial order. We do not ship to the Far East, USA or PO Boxes outside of the UK . All undelivered items that are returned to sender due to non collection will incur a charge equal to the original postage charge paid should the recipient require the order to be re-sent.

Dispatch

We aim to dispatch orders of in stock items within 1-2 working days (Monday – Friday) of the order being placed. Please note that during busy periods this timescale may be extended.

Pre Order / Back Orders Policy

*** PRE-ORDERS CANNOT BE ORDERED WITH ANY IN STOCK ITEMS ***
*** PLEASE PLACE SEPARATE ORDERS FOR EACH ITEM IF ITEMS ARE DUE AT DIFFERENT TIMES, WE DO NOT STACK ITEMS SO A REFUND WILL BE APPLICABLE IN SOME CASES IF THIS CONDITION IS IGNORED ***

Payment is due on all pre-orders at the time of purchase unless you are placing a deposit, please note that all deposits are non-refundable. This is due to regulations which prohibit any UK retailer from retaining your credit card details on file. All release dates are subject to change - all pre-orders are subject to delays and changes which can be out of our hands - please sign up to our newsletter for all updates and changes, individual updates to customer accounts are not possible. Multiple pre-orders on one invoice will not ship until all items are in stock. Please note all pre-orders are shown as being ‘in stock’ unless the allocation has been filled, this does not indicate it will ship immediately. For shipping times please pay attention to the due date attached to the product description. All pre-orders may incur a cancellation charge of 10% . In the case of 1/6th scale figures all products will require the 10% cancellation charge paid as we place non refundable deposits with the wholesaler.

When placing deposits please adhere to the following -

  1. You have a Paypal account
  2. You have paid with the email address for which you want the balance invoicing to
  3. You are signed up for our newsletter.
  4. You have read the deposit terms and conditions in its entirety and agree to them, we reserve the right to change the due date of payment within a 5 day spread from the original date
  5. You periodically check the home page for updates or a payable balance on selected items.

Returns Policy

If you wish to return an item please contact us via telephone or email giving your name, order number and reason for wanting to return the item.

All items must be returned within 7 days of receipt and vintage/pre-owned items are exempt from returns. We do not cover the cost of return post and this is to be met and covered in full by the buyer. If you are returning an item that was sent to you in error we will cover the return postage costs by way of refund to your Paypal account or debit/credit card upon receipt of the item. The item must be returned to us in the condition it was received and in suitable outer packaging.

If you are returning an item that is damaged please send us (via email) a photo of the damage prior to returning the item, you must also have made the delivery officer aware of the damage before signing for the item, in cases of extreme damage we recommend you refuse the parcel entirely. In the event of very minor damage/factory faults to the item/or packing box we may not accept returns. Mint box is available on all items via request at no extra charge. If an item is listed as BOXES NOT MINT it is the customers responsibility to ask before purchase as to the extent of the damage before purchase as each box will vary in condition.

Please note carriage cost on any returns not coming under the aforementioned conditions is payable by the buyer themselves and Kapow Toys accepts no responsibility whatsoever for any costs incurred. We do not cover return postage costs for international buyers. If you have broken or damaged an item via usage this is not covered under our returns policy and the item will not be accepted by us for the purpose of a return, exchange or refund.

WE DO NOT REFUND ON ANY ITEMS BROKEN WHILST BEING USED OR PLAYED WITH OR QC ISSUES OF A COLLECTING NATURE - THERE ARE NO EXCEPTIONS TO THIS RULE. ANYONE ATTEMPTING TO RETURN ITEMS DAMAGED IN USE WILL NO LONGER BE ELIGIBLE TO PURCHASE FROM KAPOW TOYS LTD.

All items must be returned via Royal Mail Recorded Delivery service. In the event of an item being sent via Royal Mail Special Delivery or any other method that is more expensive than Royal Mail Recorded Delivery the value refunded (providing the above criteria is met) will be that of Royal Mail Recorded Delivery only. International Customers are responsible for all return postage costs on all items faulty or unwanted.

Product Suitability / Disclaimer

All toys are for persons aged 5 and over unless stated in the product description. Items not included are sold as adult collectibles only and clearly marked as such within the content.

Kapow Toys LTD reserves the right to cancel all orders without notice - multiple orders of the same item will be cancelled if prior arrangement is not sought - we seek to protect our customer base from secondary market dealing giving everyone a fair chance to obtain the products they want upon release.

Contact Us

Email: contact@kapowtoys.co.uk

Writing: Kapow Toys, Yaxham Road Industrial Estate, Greens Rd, Dereham, Norfolk, NR20 3TG

Phone: 01362 698077
Between 09.00 and 17:30hrs Tuesday - Friday Outside of the above hours please contact us via email. We aim to answer emails within 2 working days.

We do not store credit card information nor do we share customers details with any 3rd parties.