Terms, Conditions and Postage

Welcome to Kapow Toys. Our mission is to offer the UK and European collector the best prices on Transformers and action figures.

Shipping Rates

United Kingdom

  • Orders over £100.00 are shipped free of charge
  • Orders under £100.00 please select a rate from the table below:
  • Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
Courier Royal Mail
Next day Monday – Friday* £4.95
Next day Saturday* £7.95 £10.95
Two to four days Monday – Friday £2.95

* If ordered by 1pm the previous working day (Monday – Friday)

Europe

You are responsible for all duties, taxes and fees on orders delivered to the EU, these are not included in the order price. Packages sent back to us as a result of unpaid customs fees, refusal, non collection or non compliance with instructions given by the courier will be refunded minus shipping costs and any costs incurred.
Fedex
Netherlands £12.95
Belgium, France, Germany, Ireland, Spain £14.95
Portugal £16.95

*Outside of the UK Kapow Toys only ships to the countries shown above*
We can deliver using British Forces Post Office (BFPO) but not to other countries armed services overseas.

Dispatch

Mainland UK Next Working Day

  • Orders with next day shipping will be dispatched on the day the order is placed if the order is placed by 1pm Monday-Friday.
  • Orders with next day shipping placed after 1pm will be dispatched the following day Monday – Friday.
  • Orders placed on Friday before 1pm with Courier as the chosen shipping method will be delivered the on Monday.
  • Orders placed on Friday before 1pm with Royal Mail Special Delivery Saturday Guarantee will be delivered on Saturday.
  • Orders placed on Friday after 1pm with Courier as the chosen shipping method will be delivered on Tuesday.

Please note that during busy periods this timescale may be extended. Also if we think you might be scalping.

UK Royal Mail 2 – 4 day Service

  • Orders will be dispatched within 1-2 working days (Monday – Friday).

Please note than in busy periods this timescale may be extended.

Europe

  • Orders will be dispatched within 1-2 working days (Monday – Friday).

Please note than in busy periods this timescale may be extended.

Re-delivery

If an item is returned to Kapow Toys because of non-delivery re-delivery will be charged at the original shipping rate paid. The amount due must be paid prior to re-delivery.

Multiple Shipments from Orders

We do not split orders. If you have ordered multiple items that are due for release at different times the order will be held until all items come into stock. Alternatively you may request a cancellation of the order so the relevant items can be re-ordered as appropriate.

Pre-orders

  • All non-deposit pre-orders are payable in full at the time of placing the order
  • All release dates are subject to changes and delays beyond the control of Kapow Toys
  • Multiple pre-orders contained on one order will result in the order being dispatched once all the items are in stock
  • Estimated release dates for pre-order items are shown in the product description
  • All pre-orders are fully refundable at any time before release.
  • All pre-orders require payment in full, we do not hold any credit card details on file, if you prefer to not pay up front then please choose the deposit option provided.

*PRE-ORDERS CANNOT BE ORDERED WITH IN STOCK ITEMS*
*PLEASE PLACE SEPARATE ORDERS FOR PRE-ORDER ITEMS IF THEY ARE DUE IN STOCK AT DIFFERENT TIMES*
*WE DO NOT STACK ORDERS*

Please note that failure to follow the above instructions may result in your order being incomplete as we are not able to hold products.

Deposits

  • To place a deposit a PayPal account is required
  • The PayPal account used to pay the deposit must be the same account that the balance will be paid from
  • To place a deposit subscription to the Kapow Toys newsletter is required
  • Prior to placing a deposit the Terms & Conditions must be read, understood and agreed
  • Kapow Toys reserves the right to change the date of the balance payment
  • Checking of the Kapow Toys site for product updates is recommended
  • All deposits are fully refundable

Scalping

We are a site aimed at individual toy collectors, if we think that someone is trying to buy up stock in order to scalp others we reserve the right to cancel their order.

Returns Policy

Please see our returns policy

Items Damaged in Transit

If there are visible signs of damage to the outer packaging please notify the courier upon delivery and if a signature is required please sign for the item as damaged.
In the event of extreme damage Kapow Toys recommends that the recipient refuses the item and requests that it be returned to sender.

Circumstances Where Item(s) are not Eligible for a Refund

  • Item(s) that are damaged or broken during transformation or play
  • Quality Control issues related to collecting

Product Suitability/Disclaimer

Items may not be suitable for children under the age of 15. Please refer to the item description for more information.
Kapow Toys reserves the right to cancel all orders without notice.
Multiple orders of the same item will be cancelled unless prior arrangement is sort.

Exchange Rates

Our prices are in pounds sterling (GBP) £ when we show prices in Euros € they are conversions from GBP. We try and get as close to the price you will pay in your currency and update our rates daily but our payment providers rates may be different from ours and they might apply additional fees. The euro price on the site should be treated as a rough estimate.


Contact Details

contact@kapowtoys.co.uk
Please allow 2 working days (Monday – Friday) for a response
01362 698077
9:00am – 4:00pm Tuesday – Friday

Kapow Toys, 21 Bertie Ward Way, Dereham, Norfolk, NR19 1TE

We do not store credit card information nor do we share customers details with any 3rd parties.