Terms, Conditions and Postage
Welcome to Kapow Toys. Our mission is to offer the UK and European collector the best prices on Transformers and action figures.
Shipping Rates
Mainland United Kingdom
- Orders over £100.00 are shipped free of charge
- Orders under £100.00 please select a rate from the table below:
- Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
| DPD | Royal Mail | Hermes | |
|---|---|---|---|
| Next day Monday - Friday* | £4.95 | ||
| Next day Saturday* | £7.95 | £10.95 | |
| Two to four days Monday - Friday | £2.95 | ||
| Two days Monday - Saturday | £3.45 |
* If ordered by 1pm the previous working day (Monday - Friday)
Non-Mainland United Kingdom, Highlands, Islands & Northern Ireland
| Royal Mail | |
|---|---|
| Two days Monday - Friday | £3.45 |
* Postcodes beginning with these letters and numbers qualify as Non-Mainland, Highlands, Islands & Northern Ireland ( BT, AB36-38, AB55-56 Parts of Aberdeenshire, FK17-21, GY, HS Outer Hebrides, IM, IV, JE, KA27-28 Arran and Kintyre, KW, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, PO30-41 Isle of Weight, TR21-25 Scilly Isles, ZE Shetland).
Europe
- All orders are charged at the relevant rate shown below
- Some larger, heavier, valuable and multiple items may incur an additional charge on top of the rates shown below.
| DPD | Royal Mail | |
|---|---|---|
| Zone 1 (Belgium, Luxembourg, Netherlands) | £9.25 | |
| Zone 2 (France & Germany) | £9.75 | |
| Zone 3 (Austria, Denmark, Italy, Portugal, Republic of Ireland, Spain, Sweden) | £12.95 | |
| Zone 4 (Czech Republic, Hungary, Poland, Slovakia, Slovenia) | £12.95 | |
| Zone 5 (Bosnia, Bulgaria, Canary Islands, Croatia, Estonia, Finland, Lithuania, Norway, Romania, Russia, Serbia, Switzerland) | £17* | |
| Zone 6 (Greece) | £22.95 | |
| * £17 Royal Mail rate is only applicable on parcels that weigh under 2kg and that do not exceed a total maximum dimension of 90cm. Items larger and/or heavier will need to be sent via a courier and an additional charge will be payable. | ||
*Outside of the UK Kapow Toys only ships to the countries shown above*
We can deliver using British Forces Post Office (BFPO) but not to other countries armed services overseas.
Dispatch
Mainland UK Next Working Day
- Orders with next day shipping will be dispatched on the day the order is placed if the order is placed by 1pm Monday-Friday.
- Orders with next day shipping placed after 1pm will be dispatched the following day Monday - Friday.
- Orders placed on Friday before 1pm with DPD as the chosen shipping method will be delivered the on Monday.
- Orders placed on Friday before 1pm with Royal Mail Special Delivery Saturday Guarantee will be delivered on Saturday.
- Orders placed on Friday after 1pm with DPD as the chosen shipping method will be delivered on Tuesday.
Please note that during busy periods this timescale may be extended.
Mainland UK Royal Mail & Hermes 2 day Service
- Orders will be dispatched within 1-2 working days (Monday - Friday).
Please note than in busy periods this timescale may be extended.
Europe
- Orders will be dispatched within 1-2 working days (Monday - Friday).
Please note than in busy periods this timescale may be extended.
Re-delivery
If an item is returned to Kapow Toys because of non-delivery re-delivery will be charged at the original shipping rate paid. The amount due must be paid prior to re-delivery.
Multiple Shipments from Orders
Each shipment will be charged at the original shipping rate paid on the order.
Pre-orders
- All non-deposit pre-orders are payable in full at the time of placing the order
- All release dates are subject to changes and delays beyond the control of Kapow Toys
- Multiple pre-orders contained on one order will result in the order being dispatched once all the items are in stock
- Estimated release dates for pre-order items are shown in the product description
- Cancellation of a pre-order may result in a 10% charge.
- In the case of 1/6th scale figures a 10% charge will be applied
*PRE-ORDERS CANNOT BE ORDERED WITH IN STOCK ITEMS*
*PLEASE PLACE SEPARATE ORDERS FOR PRE-ORDER ITEMS IF THEY ARE DUE IN STOCK AT DIFFERENT TIMES*
*WE DO NOT STACK ORDERS*
Please note that failure to follow the above instructions may result in your order being incomplete as we are not able to hold products.
Deposits
- To place a deposit a PayPal account is required
- The PayPal account used to pay the deposit must be the same account that the balance will be paid from
- To place a deposit subscription to the Kapow Toys newsletter is required
- Prior to placing a deposit the Terms & Conditions must be read, understood and agreed
- Kapow Toys reserves the right to change the date of the balance payment
- Checking of the Kapow Toys site for product updates is recommended
- All deposits are non-refundable
Returns Policy
Items Damaged in Transit
If there are visible signs of damage to the outer packaging please notify the courier upon delivery and if a signature is required please sign for the item as damaged.
In the event of extreme damage Kapow Toys recommends that the recipient refuses the item and requests that it be returned to sender.
Circumstances Where Item(s) are not Eligible for a Refund
- Item(s) that are damaged or broken during transformation or play
- Quality Control issues related to collecting
Product Suitability/Disclaimer
All items are suitable for persons aged 5 and over unless otherwise specified within the product description.
Kapow Toys reserves the right to cancel all orders without notice.
Multiple orders of the same item will be cancelled unless prior arrangement is sort.
Contact Details
contact@kapowtoys.co.uk
Please allow 2 working days (Monday - Friday) for a response
01362 698077
9:00am - 4:00pm Tuesday - Friday
Kapow Toys, Yaxham Road Industrial Estate, Greens Rd, Dereham, Norfolk, NR20 3TG
We do not store credit card information nor do we share customers details with any 3rd parties.